We will not accept returns of items that have been received but just not wanted. We strive to make sure that items are received quickly and therefore choose premium services at additional shipping costs to ourselves. Therefore all returns need to have legitimate reasons with photographic evidence provided.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We aim to repair the product by sending replacement parts out to the customers address as soon as possible. If the item develop faults within 28 days of receiving, we will undertake the carriage costs incurred to get the item back to our warehouse for repair or replacement. After this period the customer will be liable to send the item back to our warehouse for repair or replacement. It will be the customer's responsibility to package the item back to us in either its original packaging or any other adequate protective packaging. We will aim to get the item repaired and back to you within 14 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered at the manager’s discretion.
If an item is received and found not to have any fault then the customer will need to pay to have the item returned to them or will forfeit the cost of collection and original postage costs plus be liable to a 40% deduction from the remaining refund for loss of goods resale.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any deliberate damaging of products in an attempt to gain a refund will result in the customer's details being entered into the national fraud database which will affect all future online purchases, not just those through Liam's Bargains UK. Any item being returned for a full refund and found to have been damaged due to customer neglect will result in a refund minus the collection fee, original postage fee and cost to repair the item to a saleable condition.
Claims through the legal system are always sought. PayPal, Amazon and all leading banks and merchant services share information on all online purchases and any person regularly returning items and claiming false issues are flagged to merchants for their safety against fraudulent activity.