Cancellation of your order:
You have the right to cancel your order any time up to 14 days of purchase. If the item has not been dispatched we will cancel the order and refund you in full. If the order has been dispatched you can refuse to sign for delivery so that the item is returned to us, an admin fee of 10% of the value of the goods, plus the cost of shipping will be deducted from the refund once we have received the item back in store. If you have accepted the item from the courier then an admin fee of 10% of the value of the goods, plus the cost of shipping and collection will be deducted from the refund once the item has arrived back and has been inspected.
In the event of an item being faulty or damaged when delivered, We aim to repair the product by sending replacement parts out to the customers address as soon as possible. If the item develops a fault within 28 days of receiving and cannot be resolved be a replacement part, we will undertake the carriage costs incurred to get the item back to our warehouse for repair or replacement. After this period the customer will be liable to send the item back to our warehouse for repair or replacement. There will also be customer's responsibility to drain all fuels and turn off any fuel tap and power switches and package the item back to us with all ancillaries either in its original packaging or adequate packaging. We will aim to get the item repaired and back to you within 14 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered at the manager’s discretion. If the customer would opt to have a refund without replacement or repair then it is a customer's responsibility to send the item back to our warehouse. Any missing ancillaries will incur a cost of replacement deducted from the final refund. Any item that has been returned with visible signs of use, broken clips or scratches from poor assembly will invalidate any return agreement and will not be liable to a full refund but an up to 50% refund based on the damages evident on inspection.
We also strongly recommend you return the item with tracking as Liam's Bargains UK cannot be held responsible for loss of the item on it's way back to us. If you have destroyed or disposed of the original packaging it is the customer's responsibility to ensure that the item is packaged sufficiently to prevent damage during transit. Couriers will not collect items, especially a bike or quad bike if it is not sufficiently repackaged. We do not supply replacement packaging if you have disposed of the original packaging. It is the consumer's responsibility to make a claim for any loss with the courier used.
Please note your right to return an item does not apply to certain items unless there is a manufacturing fault, such items include:
Batteries (please see our page on battery care), Pull cords
Any battery or petrol powered ride on will not be exchanged if the item has a scratch or broken clip and has been fully built. It is therefore recommended that consumers check each item before assembly so that the item can be repackaged without further damage occurring during disassembly.
If an item is not returned within 14 days it is assumed you have accepted it.
Should you have any problems with an item please contact us via email on: firstname.lastname@example.org. Where an item is faulty we would advise customers to phone us directly so our technicians can guide them through some simple troubleshooting steps. When returning items can you please enclose a covering letter stating your full details including order number, a daytime contact number and the reason for return.
All items returned are fully checked on return for use and mishandling.
Any deliberate damaging of products will result in the customer's details being entered into the national fraud database which will affect all future online purchases not just those through Liam's Bargains UK. Claims through the legal system are always sought.
PayPal, Amazon and all leading banks and merchant services share information on all online purchases and any person regularly returning items and claiming false issues are flagged to merchants for our own safety. You have been warned.